Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.
Contributor(s): Fjermestad, Jerry | Romano, Nicholas C | ebrary, Inc
Material type:
TextSeries: Advances in management information systems: v. 3.Publisher: Armonk, N.Y. ; London : M.E. Sharpe, c2006Description: xiii, 210 p. : illSubject(s): Customer relations -- Management | Electronic commerceGenre/Form: Electronic books. LOC classification: HF5415.5 | .E44 2006ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .E44 2006eb (Browse shelf) | Not for loan |
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| No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | ||
| HF5415.5 .B3683 2001eb Secrets of customer relationship management | HF5415.5 .C59 2003eb What's keeping your customers up at night? | HF 5415.5 .C74 2006eb Creating value with customers | HF 5415.5 .E44 2006eb Electronic customer relationship management | HF 5415.5 .F68 2001eb Successful customer relationship marketing | HF 5415.5 .F83 1999eb Quality in customer service | HF5415.5 .G456 2002eb The CRM project management handbook |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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