Customer relationship management [electronic resource] / Kristin Anderson, Carol Kerr.
By: Anderson, Kristin
Contributor(s): Kerr, Carol | ebrary, Inc
Material type:
TextSeries: Briefcase books series: Publisher: New York : McGraw-Hill, c2002Description: xii, 164 p. : illSubject(s): Customer relationsGenre/Form: Electronic books. LOC classification: HF5415.5 | .A53 2002ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .A53 2002eb (Browse shelf) | Not for loan |
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| HF5415.13 .W48 2006eb How to write a marketing plan | HF 5415.153 .U49 2005eb What customers want | HF5415.32 .P36 2007eb Advertising and consumer behaviour | HF 5415.5 .A53 2002eb Customer relationship management | HF 5415.5 .B32 2005eb Perfect phrases for customer service | HF5415.5 .B32 2005eb Perfect phrases for customer service | HF 5415.5 .B3667 2006eb Branded customer service |
Includes index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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