Successful customer relationship marketing [electronic resource] : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.
By: Foss, Bryan
Contributor(s): Stone, Merlin | ebrary, Inc
Material type:
TextPublisher: London : Kogan Page, 2001Description: xxii, 522 p. : ill. ; 26 cmSubject(s): Customer relations | Relationship marketingGenre/Form: Electronic books. DDC classification: 658.812 LOC classification: HF5415.5 | .F68 2001ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .F68 2001eb (Browse shelf) | Not for loan |
Browsing ONLINE RESOURCE shelves Close shelf browser
| No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | No cover image available No cover image available | ||
| HF5415.5 .C59 2003eb What's keeping your customers up at night? | HF 5415.5 .C74 2006eb Creating value with customers | HF 5415.5 .E44 2006eb Electronic customer relationship management | HF 5415.5 .F68 2001eb Successful customer relationship marketing | HF 5415.5 .F83 1999eb Quality in customer service | HF5415.5 .G456 2002eb The CRM project management handbook | HF 5415.5 .G458 1998eb Beyond customer service, revised |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
There are no comments on this title.