Includes bibliographical references and indexes.

The exceptional manager : what you do, how you do it -- Management theory : essential background for the successful manager -- The manager's changing work environment & responsibilities -- Global management : managing across borders -- Planning : the foundation of successful management -- Strategic management : how star managers realize a grand design -- Individual & group decision making : how managers make things happen -- Organizational culture, structure, & design : building blocks of the organization -- Human resource management : getting the right people for managerial success -- Organizational change & innovation : life-long challenges for the exceptional manager -- Managing individual differences & behavior -- Motivating employees : achieving superior performance in the workplace -- Groups & teams : from conflict to cooperation -- Power, influence, & leadership : from becoming a manager to becoming a leader -- Interpersonal & organizational communication -- Control : techniques for enhancing organizational effectiveness.