Item type | Current location | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Books | The MUA Library South C campus - Open Collection | TS 156 .M36 2007 (Browse shelf) | Available | 2011-3276 | |
Books | The MUA Library South C campus - Open Collection | TS 156 .M36 2007 (Browse shelf) | Available | 2011-3274 | |
Books | The MUA Library South C campus - Open Collection | TS 156 .M36 2007 (Browse shelf) | Available | 2011-3275 |
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TS 156 .J87 1998 Juran's quality handbook | TS 156 .M36 2007 Managing Quality | TS 156 .M36 2007 Managing Quality | TS 156 .M36 2007 Managing Quality | TS 156 .M58 1993 Fundamentals of quality control and improvement / | TS 156 .M67 1994 Total quality management in the public sector : | TS 156 .N33 2007 Total Quality Management / |
Paperback.
This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners. Gives the reader an appreciation of the concepts and principles of TQM. Serves as an authoritative source of reference for the many associated tools, techniques and systems. Now extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.
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