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Item type Current location Call number Status Date due Barcode
Books The MUA Library South C campus
- Open Collection
TS 156 .M36 2007 (Browse shelf) Available 2011-3276
Books The MUA Library South C campus
- Open Collection
TS 156 .M36 2007 (Browse shelf) Available 2011-3274
Books The MUA Library South C campus
- Open Collection
TS 156 .M36 2007 (Browse shelf) Available 2011-3275

Paperback.

This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners. Gives the reader an appreciation of the concepts and principles of TQM. Serves as an authoritative source of reference for the many associated tools, techniques and systems. Now extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

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