Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief].
By: Fuchs, Edward
Contributor(s): Juran, J. M. (Joseph M.) | ebrary, Inc
Material type:
TextPublisher: New York : McGraw-Hill, c1999Description: 1 v. (various pagings) : illSubject(s): Customer services | Customer relations | Consumer satisfactionGenre/Form: Electronic books. LOC classification: HF5415.5 | .F83 1999ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | URL | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF 5415.5 .F83 1999eb (Browse shelf) | home | Not for loan |
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| HF 5415.5 .C74 2006eb Creating value with customers | HF 5415.5 .E44 2006eb Electronic customer relationship management | HF 5415.5 .F68 2001eb Successful customer relationship marketing | HF 5415.5 .F83 1999eb Quality in customer service | HF5415.5 .G456 2002eb The CRM project management handbook | HF 5415.5 .G458 1998eb Beyond customer service, revised | HF 5415.5 .G46 1993eb Measuring customer satisfaction |
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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