| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | The MUA Library South C campus - Open Collection | TS 156 .D35 1999 (Browse shelf) | Available | 2011-3227 | |
| Books | The MUA Library South C campus - Open Collection | TS 156 .D35 1999 (Browse shelf) | Available | 2011-3228 |
Browsing The MUA Library South C campus shelves, Shelving location: - Open Collection Close shelf browser
| TS 156 .C36 1991 Total quality transformations : | TS 156 .C64 1993 Total quality management in government : | TS 156 .D35 1999 Total Quality Management | TS 156 .D35 1999 Total Quality Management | TS 156 .E93 1993 The management and control of quality / | TS 156 .E93 2008 The management and control of quality / | TS 156 .E93 2008 The management and control of quality / |
Paperback.
This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners. Gives the reader an appreciation of the concepts and principles of TQM. Serves as an authoritative source of reference for the many associated tools, techniques and systems. Now extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.
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