Delivering Customer Services : How to win a competitive edge through managing customer relationshipss successfully / Sheila Payne.
Contributor(s): Payne, Sheila | Ellis-Hill, Caroline
Material type:
TextPublisher: United Kingdom ; Mumbai: Jaico Publishing House, 2002Description: 186 p. : ill. ; 24 cmISBN: 8172249667 (pbk. : alk. paper)Subject(s): Terminal care | Caregivers | Caring | Chronically ill -- Care | Chronic Disease -- nursing | Caregivers -- psychology | Terminal CareDDC classification: 362.1/75 LOC classification: HF 5415.5 | .P39 2002Online resources: Table of contents only | Publisher description
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