| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Books | KISAJU MAIN CAMPUS - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | 3 | Available | 2009-9698 | |
| Books | KISAJU MAIN CAMPUS - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | 5 | Available | 2009-9695 | |
| Books | KISAJU MAIN CAMPUS - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | 6 | Available | 2009-9696 | |
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | Available | 2009-9697 | ||
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | 1 | Available | 2009-1796 | |
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | 2 | Available | 2009-1801 | |
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .L83 2005 (Browse shelf) | 4 | Available | 2009-9699 |
Paperback.
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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