Offers a road map for quality, including a six-step improvement strategy and a six-phase training curriculum that can be adapted to fit any organization. Demonstrates how this comprehensive training curriculum, which starts by building a strong leadership foundation among top management, can be a powerful tool for implementing a quality strategy and for reducing the costs and time involved in training. A valuable guide for executives, managers, training specialists, and others on structuring training, covering every topic from increasing quality awareness and building team skills to implementing quality management systems and advanced methods. He explains how to * help executives prepare and plan for organizational improvement * gain support for quality efforts from employees throughout the organization * build successful quality management systems * empower improvement teams and train people to work collectively toward quality goals, and * understand and effectively use such process management tools as statistical process control and business process improvement.