In this book, leading practitioners and consultants describe in full detail the many issues involved in performance management: setting objectives and targets; measurement; skills training appraisal; performance related pay, staff counselling and coaching, and succession management. By weaving these strands together, performance management can be made to work to the advantage of organisations and individuals alike. In-depth case studies, based on the first-hand practical experience of the contributors, set out the steps taken by Ford, ICL, The Post Office, Thorn-EMI Software and many others; the lessons are applicable everywhere.