| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .M17 1989 (Browse shelf) | Checked out to Georgina NDAWA (1000306) | 15/02/2013 | 1998-0040 |
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| HF 5415.5 .L83 2005 Customer service : | HF 5415.5 .L83 2005 Customer service : | HF 5415.5 .L83 2012 Customer Service | HF 5415.5 .M17 1989 Managing quality customer service / | HF 5415.5 .S74 2010 Customer service : | HF 5415.5 .S74 2010 Customer service : | HF 5415.5 .S74 2010 Customer service : |
Paperback.
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
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