| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .M17 1989 (Browse shelf) | Checked out to Georgina NDAWA (1000306) | 15/02/2013 | 1998-0040 |
Paperback.
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
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