Paperback.

The effective management of staff is crucial to the success of any supervisor or manager. This revised and updated guide combines theory with practice to provide managers with an understanding of recruitment, training, performance appraisal, counselling, job evaluation, dismissal procedures, the handling of grievances, disciplinary problems and renumeration packages. This volume and others in its series provide comprehensive coverage of the following syllabuses: National Examining Board for Supervisory Management; the Institute of Supervisory Management's Certificate in Supervisory Management; and the Institute of Bankers' Banking Certificate.