| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .G47 1993 (Browse shelf) | Available | 1998-0293 | ||
| Books | The MUA Library South C campus - Open Collection | HF 5415.5 .G47 1993 (Browse shelf) | 2 | Available | 1998-0294 |
Paperback.
Explains how to analyze customer response by describing how to collect and interpret data on customer satisfaction. What changes management should then initiate and how they should react to certain events is also described. The overall aim of the text is to improve customer relations.
There are no comments on this title.