Are you being served? : [electronic resource] new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.
Contributor(s): Amin, Samia | Das, Jishnu | Goldstein, Markus P
Material type:
TextPublisher: Washington, DC : The World Bank, c2008Description: xxv, 423 p. : ill. ; 23 cmISBN: 0821371851; 082137186X; 9780821371855; 9780821371862Subject(s): Data Collection -- methods | Developing Countries | Health Services Research -- methods | Quality Assurance, Health Care -- economics | Quality Assurance, Health Care -- methods | Educational surveys -- Developing countries | Health facilities -- Developing countries -- Quality control -- Measurement | Medical care -- Developing countries -- Quality control -- Measurement | Quality assurance -- Developing countries -- MeasurementAdditional physical formats: Print Version:DDC classification: 362.1 LOC classification: RA399.D44 | A74 2008Online resources: home Includes bibliographical references and index.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
Description based on print version record.
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