Progressive training programmes not only equip managers with basic skills and competencies, but deploy innovative, wide-ranging learning strategies to ensure continuous development. Specifically designed as flexible support material, "Training Extras" provides a simple framework to structure learning. This comprehensive series covers all the crucial skill areas for the first-time manager or supervisor, providing: the key issues in an easy-to-read style; diagrams, models and charts for clarity and quick reference; helpful starting points to build confidence and encourage "hands-on" practice; practical advice and tips based on real-life management issues and examples. The books should be useful as a quick reference update for busy practitioners and provide suitable study material up S/NVQ Level 4. Constructive feedback plays a vital role in enhancing performance and relationships. The authors help readers to identify when to give feedback, how best to give it, and how to receive and use feedback oneself. They offer sound, practical advice on: distinguishing between "destructive" criticism and "constructive" feedback; using feedback to manage better - as an essential element of coaching, counselling, training and motivating a team; improving skills by following the "Ten Tools of Giving Constructive Feedback"; dealing with challenging situations and people; and eliciting the right feedback to highlight one's strengths and opportunities for one's own development. Roland and Frances Bee are the authors of "Management Information Systems and Statistics", "Training Needs, Analysis and Evluation" and "Customer Care". The price is for a minimum order of three books from the series, firm sale.