Secrets of customer relationship management [electronic resource] : it's all about how you make them feel / by James G. Barnes.
By: Barnes, James G
Contributor(s): ebrary, Inc
Material type:
TextPublisher: New York : McGraw-Hill, c2001Description: xviii, 316 p. : ill. ; 24 cmSubject(s): Customer relationsGenre/Form: Electronic books. DDC classification: 658.8/12 LOC classification: HF5415.5 | .B3683 2001ebOnline resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| e Book | ONLINE RESOURCE | HF5415.5 .B3683 2001eb (Browse shelf) | Not for loan |
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| HF 5415.5 .B32 2005eb Perfect phrases for customer service | HF5415.5 .B32 2005eb Perfect phrases for customer service | HF 5415.5 .B3667 2006eb Branded customer service | HF5415.5 .B3683 2001eb Secrets of customer relationship management | HF5415.5 .C59 2003eb What's keeping your customers up at night? | HF 5415.5 .C74 2006eb Creating value with customers | HF 5415.5 .E44 2006eb Electronic customer relationship management |
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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