Normal view
MARC view
Entry Topical Term
001 - CONTROL NUMBER
- control field: 1349
003 - CONTROL NUMBER IDENTIFIER
- control field: OSt
005 - DATE AND TIME OF LATEST TRANSACTION
- control field: 20101219103739.0
008 - FIXED-LENGTH DATA ELEMENTS
- fixed length control field: 101219|||a|||||| | ||| d
040 ## - CATALOGING SOURCE
- Original cataloging agency: OSt
- Transcribing agency: OSt
150 ## - HEADING--TOPICAL TERM
- Topical term or geographic name as entry element: Call centers
- General subdivision: Management
- Form subdivision: Case studies.
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: (OSt)0: Feinberg, Richard, 1950- 1348, Cases in call center management, c2005.
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: (OSt)0: Feinberg, Richard, 1950- 1348, Cases in call center management, c2005.