Normal view
MARC view
Entry Topical Term
001 - CONTROL NUMBER
- control field: 13281
003 - CONTROL NUMBER IDENTIFIER
- control field: OSt
005 - DATE AND TIME OF LATEST TRANSACTION
- control field: 20110802120042.0
008 - FIXED-LENGTH DATA ELEMENTS
- fixed length control field: 110802|||a|||||| | ||| d
040 ## - CATALOGING SOURCE
- Original cataloging agency: OSt
- Transcribing agency: OSt
150 ## - HEADING--TOPICAL TERM
- Topical term or geographic name as entry element: Customer services
- General subdivision: Evaluation.
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: (OSt): Gerson, Richard F. 13280, Measuring customer satisfaction, c1993.
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: (OSt): Gerson, Richard F. 13280, Measuring customer satisfaction, c1993.