Total customer service. (Record no. 9761)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00497nam a22001697a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20110825093218.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110825t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 006092009 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | KIM |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .D38 1990 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Davidow, H William |
| 9 (RLIN) | 13664 |
| 245 ## - TITLE STATEMENT | |
| Title | Total customer service. |
| Remainder of title | A six-point plan for giving your business the competitive edge in the 1990's |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | new york |
| Name of publisher, distributor, etc | Harper perennial |
| Date of publication, distribution, etc | 1990 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 227pg, |
| Dimensions | 20cm |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
No items available.