| 000 -LEADER |
|---|
| fixed length control field |
03477cam a2200313 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2058426 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
19931113114841.9 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
930903s1992 enka b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
93160759 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1872807801 (pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)27818477 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MdFmN |
| Transcribing agency |
MdFmN |
| Modifying agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TS 156 |
| Item number |
.G52 1992 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.5/62 |
| Edition number |
20 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gilbert, John. |
| 9 (RLIN) |
9478 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
How to eat an elephant : |
| Remainder of title |
a slice by slice guide to total quality management / |
| Statement of responsibility, etc |
John Gilbert. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Merseyside [England] : |
| Name of publisher, distributor, etc |
Tudor Business Publishing, |
| Date of publication, distribution, etc |
c1992. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 212 p. : |
| Other physical details |
ill. ; |
| Dimensions |
22 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 207-208) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
An introduction to elephant eating -- Types of quality process -- Quality process definitions -- Vision statement and quality policy -- Visible TQM -- Customers -- Customer relations -- The quality gurus -- The early American gurus -- The Japanese gurus -- The Western gurus -- The process of change -- Quality assurance -- ISO 9000 -- TQM takes time -- Quality culture -- Management commitment -- Leadership -- Styles of leadership -- Management by walking about -- Motivation -- TQM process ownership -- Drama, enthusiasm and sincerity -- Quality on Fridays -- Quality improvement barriers -- Departmental cooperation or rivalry? -- Drive out fear -- People assets -- The shape of success -- Strategy and quality -- Organisation behaviour -- Organisation charts -- Implementing process analysis -- Implementing the integrated TQM process -- Critical success factors -- Quality plan deployment -- Annual planning -- Quality teams -- Quality steering teams -- Quality circles -- Quality improvement project teams -- Project team requirements -- Facilitators and their network -- Project generation -- Project organisation -- Prevention versus inspection -- What quality means -- Quality improvement tools -- The baker's dough -- The baker's gantt chart -- Flow chart -- Cause and effect diagram -- The baker's tally sheet -- The baker's line diagram -- The baker's histogram -- The pareto principle -- The baker's scatter diagram -- The baker's control chart -- Activity analyses -- Statistical process control -- Nominal group technique -- The cellular kitchen -- The Sunday lunch -- CCEO priority -- Customer and quality awareness surveys -- Market changes -- Benchmaking -- Important people -- The case for quality costing -- Quality costs-PAF model -- Quality cost numbers -- Reported quality costs -- Measurement of quality -- Quality standards -- Assessing quality improvement -- 100% conformance to expectations -- Right first time -- Small steps and often -- Mistake-proofing -- Details are a bitch but necessary -- Effective communication -- Relentless communication -- Training -- Training subjects -- Training workshops -- Job descriptions -- Quality losses -- The action checklist -- Reward and recognition -- Quality awards -- Meetings -- Partnership sourcing -- Value for money. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management. |
| 740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE |
|---|
| Uncontrolled related/analytical title |
Slice-by-slice guide to total quality management. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
ncip |
| f |
19 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |