| 000 -LEADER |
|---|
| fixed length control field |
01061nam a2200301 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000012688254 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
Ost |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
19931208 .0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
920911s1992 enk b 000|0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0946655456 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CaBVAS |
| Language of cataloging |
eng |
| Transcribing agency |
CaBVAS |
| Modifying agency |
CaOONL |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 .C27 1994 |
| 055 #1 - CLASSIFICATION NUMBERS ASSIGNED IN CANADA |
|---|
| Classification number |
HF5415 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
|---|
| -- |
797 |
| -- |
599 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cardwell, Margaret. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer care : |
| Remainder of title |
strategy for the 90's / |
| Statement of responsibility, etc |
Margaret Cardwell. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
[Letchworth, England] : |
| Name of publisher, distributor, etc |
Astra Communications Ltd, |
| Date of publication, distribution, etc |
[1992?] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
76 leaves ; |
| Dimensions |
30 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references: leaves 75-76. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer service. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service à la clientèle. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consommateurs |
| General subdivision |
Satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Gestion. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| -- |
HF 5415.5 .C27 1994 |
