| 000 -LEADER |
|---|
| fixed length control field |
02553nam a2200289 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ASIN155297927X |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20101230051041.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
101230s2006 xxu eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
155297927X |
| Terms of availability |
$17.95 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788179929209 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
osT |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
BF 637.C45 |
| Item number |
.C38 2008 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
651 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cava, Roberta. |
| 9 (RLIN) |
2465 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Dealing with Difficult People : |
| Remainder of title |
how to deal with nasty customers, demanding bosses and annoying co-workers / |
| Statement of responsibility, etc |
Roberta Cava. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Revised ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Mumbai: |
| Name of publisher, distributor, etc |
Jaico Publishing house, |
| Date of publication, distribution, etc |
2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
224 p. ; |
| Dimensions |
23 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Paperback. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Proven strategies for handling stressful situations calmly and professionally. Difficult people are the ones who: - Make us lose our cool - Force us to do things we don't want to do - Prevent us from doing what we want or need to do - Use coercion or manipulation to get their way - Make us feel guilty if we don't "go along" - Make us feel anxious, upset, frustrated, depressed, jealous, inferior or defeated - Make us do their share of the work. A difficult person, in short, is someone who creates difficulties for others. Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people. Roberta Cava draws on years of human resources experience as she: - Explores the root causes of communication problems - Reviews specific situations, such as workplace bullying - Explains the reasons behind common personality conflicts - Provides suggestions for alleviating problems - Suggests ways to improve people skills. Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Amazon.com |
| Uniform Resource Identifier |
<a href="http://www.amazon.com/exec/obidos/ASIN/155297927X/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/155297927X/chopaconline-20</a> |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Amazon customer reviews |
| Uniform Resource Identifier |
<a href="http://www.chopac.org/cgi-bin/tools/azrev.pl?q=155297927X">http://www.chopac.org/cgi-bin/tools/azrev.pl?q=155297927X</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
