The telephone skills coaching manual : (Record no. 2580)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00911cam a22002654a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 2001040167 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | Ost |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20030115 .0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 010524s2002 enka 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2001040167 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0566083000 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5541.T4 |
| Item number | C63 2002 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 651.7/3 |
| Edition number | 21 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | |
| -- | 1074 |
| -- | 831 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cochrane, Pat, |
| Dates associated with a name | 1949- |
| 245 14 - TITLE STATEMENT | |
| Title | The telephone skills coaching manual : |
| Remainder of title | 38 sessions for working with individuals and small groups / |
| Statement of responsibility, etc | Pat Cochrane. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Aldershot, Hants, England ; |
| -- | Burlington, VT : |
| Name of publisher, distributor, etc | Gower, |
| Date of publication, distribution, etc | c2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 2 v. : |
| Other physical details | ill. ; |
| Dimensions | 32 cm. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Telephone in business. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Telephone etiquette. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
No items available.