| 000 -LEADER |
|---|
| fixed length control field |
08709cam a22008298a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000029707537 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
Ost |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20041223 .0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040302s2004 mau b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2004042059 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0750657413 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TS 156 |
| Item number |
.O25 2004 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Oakland, John S. |
| 9 (RLIN) |
8662 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Oakland on quality management |
| Statement of responsibility, etc |
John S. Oakland. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Quality management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Boston : |
| Name of publisher, distributor, etc |
Elsevier/Butterworth-Heinemann, |
| Date of publication, distribution, etc |
2004. |
| 263 ## - PROJECTED PUBLICATION DATE |
|---|
| Projected publication date |
0404 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p. cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Rev. ed. of: Total quality management. 3rd ed. 2003. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Pt. 1. The foundations of quality management -- 1. Understanding quality -- 2. Models and frameworks for quality management -- 3. Leadership and commitment -- Pt. 2. Planning -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- Pt. 3. Performance -- 7. Performance measurement frameworks -- 8. Self-assessment, audits and reviews -- 9. Benchmarking -- Pt. 4. Processes -- 10. Process management -- 11. Process redesign/engineering -- 12. Quality management systems -- 13. Continuous improvement -- Pt. 5. People -- 14. Human resource management -- 15. Culture change through people and teamwork -- 16. Communications, innovation and learning -- Pt. 6. Implementation -- 17. Implementing quality management. |
| 520 1# - SUMMARY, ETC. |
|---|
| Summary, etc |
"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Professor Oakland demonstrates how a quality or business excellence strategy can be applied in all activities to achieve world-class performance. Even the famous TQM model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "Oakland on Quality Management is intended for directors and managers working in organizations who would like to improve performance. Postgraduate students working towards professional qualifications in management or quality assurance will also find the expertise contained within this book an invaluable addition to their knowledge."--BOOK JACKET. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management |
| Form subdivision |
Case studies. |
| 9 (RLIN) |
10608 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Oakland, John S. |
| Title of a work |
Total quality management. |
| 9 (RLIN) |
11775 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/els051/2004042059.html">http://www.loc.gov/catdir/toc/els051/2004042059.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/els051/2004042059.html">http://www.loc.gov/catdir/description/els051/2004042059.html</a> |
| 900 1# - EQUIVALENCE OR CROSS-REFERENCE-PERSONAL NAME [LOCAL, CANADA] |
|---|
| Fuller form of name |
(John S.) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| Source of classification or shelving scheme |
|
| 990 10 - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
90001aq |
| Link information for field corresponding to 9XX field |
10001a |
