Gerson, Richard F.
Beyond customer service, revised [electronic resource] / Richard F. Gerson. - Rev. ed. - Menlo Park, Calif. : Crisp Publications, c1998. - 108 p. : ill. ; 26 cm. - A Fifty-Minute series book . - Fifty-Minute series. .
"Effective programs for retaining your customers"--Cover.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Customer services.
Electronic books.
HF5415.5 / .G458 1998eb
658.8/12
Beyond customer service, revised [electronic resource] / Richard F. Gerson. - Rev. ed. - Menlo Park, Calif. : Crisp Publications, c1998. - 108 p. : ill. ; 26 cm. - A Fifty-Minute series book . - Fifty-Minute series. .
"Effective programs for retaining your customers"--Cover.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Customer services.
Electronic books.
HF5415.5 / .G458 1998eb
658.8/12