Gerson, Richard F.
Measuring customer satisfaction [electronic resource] / Richard F. Gerson. - Menlo Park, Calif. : Crisp Publications, c1993. - ix, 112 p. : ill. ; 26 cm. - Fifty-Minute series . - Fifty-Minute series. .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Customer services--Evaluation.
Electronic books.
HF5415.5 / .G46 1993eb
658.8/12
Measuring customer satisfaction [electronic resource] / Richard F. Gerson. - Menlo Park, Calif. : Crisp Publications, c1993. - ix, 112 p. : ill. ; 26 cm. - Fifty-Minute series . - Fifty-Minute series. .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Customer services--Evaluation.
Electronic books.
HF5415.5 / .G46 1993eb
658.8/12