Bacal, Robert.
Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation / [electronic resource] : Phrases for customer service Customer service Robert Bacal. - New York : McGraw-Hill, c2005. - xv, 222 p.
"Make every customer a satisfied customer!" -- Cover.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Customer services--Terminology.
Electronic books.
HF5415.5 / .B32 2005eb
Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation / [electronic resource] : Phrases for customer service Customer service Robert Bacal. - New York : McGraw-Hill, c2005. - xv, 222 p.
"Make every customer a satisfied customer!" -- Cover.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Customer services--Terminology.
Electronic books.
HF5415.5 / .B32 2005eb