Whalley, Andy.
Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. - Kent, C.T. : Scitech, 2001. - 110 p. : ill., charts. - Universal manager . - Universal manager. .
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Customer services.
Electronic books.
HF514.5 / .W5 2001eb
658.812
Obtaining and retaining customers [electronic resource] / Andy Whaley, Ian Headon. - Kent, C.T. : Scitech, 2001. - 110 p. : ill., charts. - Universal manager . - Universal manager. .
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Customer services.
Electronic books.
HF514.5 / .W5 2001eb
658.812