Shuman, Jeffrey C., 1945-
Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business / [electronic resource] : Jeffrey Shuman and Janice Twombly, with David Rottenberg. - [Chicago, IL] : Dearborn Trade Publishing, 2002. - xxiii, 210 p. : ill. ; 24 cm.
Includes bibliographical references (p. 199-201) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Electronic books.
HF5414.5 / S554 2002eb
658.8/12
Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business / [electronic resource] : Jeffrey Shuman and Janice Twombly, with David Rottenberg. - [Chicago, IL] : Dearborn Trade Publishing, 2002. - xxiii, 210 p. : ill. ; 24 cm.
Includes bibliographical references (p. 199-201) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Electronic books.
HF5414.5 / S554 2002eb
658.8/12