Lucus, Robert W.
Customer Service Robert W. Lucas - New York McGraw Hill 2012 - vi, 280 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9780071315920
Customer relations.
Customer services.
HF 5415.5 / .L83 2012
Customer Service Robert W. Lucas - New York McGraw Hill 2012 - vi, 280 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9780071315920
Customer relations.
Customer services.
HF 5415.5 / .L83 2012