Tiwana, Amrit.
The essential guide to knowledge management : E-business and crm applications / Amrit Tiwana. - [S.l.] : Prentice Hall, 2000. - 352 p. ; 24 cm.
Paperback.
A real-world guide to the essential principles of knowledge management. Shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices. Softcover. DLC: Knowledge management.
0130320005 $34.99 9780130320001
Knowledge management
Information Management.
658.4038
The essential guide to knowledge management : E-business and crm applications / Amrit Tiwana. - [S.l.] : Prentice Hall, 2000. - 352 p. ; 24 cm.
Paperback.
A real-world guide to the essential principles of knowledge management. Shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices. Softcover. DLC: Knowledge management.
0130320005 $34.99 9780130320001
Knowledge management
Information Management.
658.4038