Fuchs, Edward.
Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. - New York : McGraw-Hill, c1999. - 1 v. (various pagings) : ill.
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2005.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
$29.95
Customer services.
Customer relations.
Consumer satisfaction.
Electronic books.
HF5415.5 / .F83 1999eb
Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief]. - New York : McGraw-Hill, c1999. - 1 v. (various pagings) : ill.
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2005.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
$29.95
Customer services.
Customer relations.
Consumer satisfaction.
Electronic books.
HF5415.5 / .F83 1999eb