Delivering Customer Services : How to win a competitive edge through managing customer relationshipss successfully / Sheila Payne. - United Kingdom ; Mumbai: Jaico Publishing House, 2002. - 186 p. : ill. ; 24 cm.

8172249667 (pbk. : alk. paper)

2001021774


Terminal care.
Caregivers.
Caring.
Chronically ill--Care.
Chronic Disease--nursing.
Caregivers--psychology.
Terminal Care.

HF 5415.5 / .P39 2002

362.1/75

WT 500 / C5552 2001
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