Cardwell, Margaret.
Customer care : strategy for the 90's / Margaret Cardwell. - [Letchworth, England] : Astra Communications Ltd, [1992?] - 76 leaves ; 30 cm.
Includes bibliographical references: leaves 75-76.
0946655456
Customer service.
Consumer satisfaction.
Management.
Service à la clientèle.
Consommateurs--Satisfaction.
Gestion.
HF 5415.5 .C27 1994
Customer care : strategy for the 90's / Margaret Cardwell. - [Letchworth, England] : Astra Communications Ltd, [1992?] - 76 leaves ; 30 cm.
Includes bibliographical references: leaves 75-76.
0946655456
Customer service.
Consumer satisfaction.
Management.
Service à la clientèle.
Consommateurs--Satisfaction.
Gestion.
HF 5415.5 .C27 1994