Roberts-Phelps, Graham.
Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps. - London : Hawksmere, 2001. - 230 p. : ill. ; 22 cm.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2004.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Relationship marketing.
Customer relations--Management.
Electronic books.
HF 5415.55 / .R63 2001
658.8/12
Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps. - London : Hawksmere, 2001. - 230 p. : ill. ; 22 cm.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2004.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Relationship marketing.
Customer relations--Management.
Electronic books.
HF 5415.55 / .R63 2001
658.8/12