Martin, William B.
Managing quality customer service / William B. Martin. - [S.l.] : Kogan Page, 1991. - 96 p. ; 22 cm. - Better management skills. . - Better management skills. .
Paperback.
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
0749403527 $12.95 9780749403522
HF 5415.5 / .M17 1989
Managing quality customer service / William B. Martin. - [S.l.] : Kogan Page, 1991. - 96 p. ; 22 cm. - Better management skills. . - Better management skills. .
Paperback.
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
0749403527 $12.95 9780749403522
HF 5415.5 / .M17 1989