Byham, William C.

Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / by William C. Byham with Jeff Cox. - Pittsburgh : Development Dimensions International Press, 1989. - 212 p. ; 22 cm.

"Books and monographs by William C. Byham": p. 211.

0962348309: $19.95 0962348317

88051886 //r98


Employee empowerment.
Communication in management.
Interpersonal relations.

HD 30.3 / .B94 1989

650.1/3

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