Besterfield, Dale H.
Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - Upper Saddle River, N.J. : Prentice Hall, 2003. - xi, 640 p. : ill. ; 24 cm.
Includes bibliographical references (p. 631-633) and index.
0130993069
2002074916
Total quality management.
TS 156 / .T68 2003
658.4/013
Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - Upper Saddle River, N.J. : Prentice Hall, 2003. - xi, 640 p. : ill. ; 24 cm.
Includes bibliographical references (p. 631-633) and index.
0130993069
2002074916
Total quality management.
TS 156 / .T68 2003
658.4/013