Cochrane, Pat, 1949-
The telephone skills coaching manual : 38 sessions for working with individuals and small groups / Pat Cochrane. - Aldershot, Hants, England ; Burlington, VT : Gower, c2002. - 2 v. : ill. ; 32 cm.
v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.
0566083000
2001040167
Telephone in business.
Telephone etiquette.
HF5541.T4 / C63 2002
651.7/3
The telephone skills coaching manual : 38 sessions for working with individuals and small groups / Pat Cochrane. - Aldershot, Hants, England ; Burlington, VT : Gower, c2002. - 2 v. : ill. ; 32 cm.
v. 1. Key telephone skills and inbound calls -- v. 2. Outbound calls -- v. 2. 22 sessions for working with individuals and small groups.
0566083000
2001040167
Telephone in business.
Telephone etiquette.
HF5541.T4 / C63 2002
651.7/3