Oakland, John S.
Oakland on quality management Quality management John S. Oakland. - Boston : Elsevier/Butterworth-Heinemann, 2004. - p. cm.
Rev. ed. of: Total quality management. 3rd ed. 2003.
Includes bibliographical references and index.
Pt. 1. The foundations of quality management -- 1. Understanding quality -- 2. Models and frameworks for quality management -- 3. Leadership and commitment -- Pt. 2. Planning -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- Pt. 3. Performance -- 7. Performance measurement frameworks -- 8. Self-assessment, audits and reviews -- 9. Benchmarking -- Pt. 4. Processes -- 10. Process management -- 11. Process redesign/engineering -- 12. Quality management systems -- 13. Continuous improvement -- Pt. 5. People -- 14. Human resource management -- 15. Culture change through people and teamwork -- 16. Communications, innovation and learning -- Pt. 6. Implementation -- 17. Implementing quality management.
"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Professor Oakland demonstrates how a quality or business excellence strategy can be applied in all activities to achieve world-class performance. Even the famous TQM model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "Oakland on Quality Management is intended for directors and managers working in organizations who would like to improve performance. Postgraduate students working towards professional qualifications in management or quality assurance will also find the expertise contained within this book an invaluable addition to their knowledge."--BOOK JACKET.
0750657413
2004042059
Total quality management.
Total quality management--Case studies.
TS 156 / .O25 2004
Oakland on quality management Quality management John S. Oakland. - Boston : Elsevier/Butterworth-Heinemann, 2004. - p. cm.
Rev. ed. of: Total quality management. 3rd ed. 2003.
Includes bibliographical references and index.
Pt. 1. The foundations of quality management -- 1. Understanding quality -- 2. Models and frameworks for quality management -- 3. Leadership and commitment -- Pt. 2. Planning -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- Pt. 3. Performance -- 7. Performance measurement frameworks -- 8. Self-assessment, audits and reviews -- 9. Benchmarking -- Pt. 4. Processes -- 10. Process management -- 11. Process redesign/engineering -- 12. Quality management systems -- 13. Continuous improvement -- Pt. 5. People -- 14. Human resource management -- 15. Culture change through people and teamwork -- 16. Communications, innovation and learning -- Pt. 6. Implementation -- 17. Implementing quality management.
"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Professor Oakland demonstrates how a quality or business excellence strategy can be applied in all activities to achieve world-class performance. Even the famous TQM model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "Oakland on Quality Management is intended for directors and managers working in organizations who would like to improve performance. Postgraduate students working towards professional qualifications in management or quality assurance will also find the expertise contained within this book an invaluable addition to their knowledge."--BOOK JACKET.
0750657413
2004042059
Total quality management.
Total quality management--Case studies.
TS 156 / .O25 2004