Citizens and service delivery : assessing the use of social accountability approaches in the human development sectors. [electronic resource] - Washington, DC : World Bank, 2011. - p. cm. - Directions in development . - World Bank e-Library. .

Includes bibliographical references.

9780821389300 (ebook) 9780821389805 (alk. paper)

2011045982


Municipal services.
Social accounting.

HN25 / .C58 2011

363.6
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