Barnes, James G.
Secrets of customer relationship management it's all about how you make them feel / [electronic resource] : by James G. Barnes. - New York : McGraw-Hill, c2001. - xviii, 316 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Electronic books.
HF5415.5 / .B3683 2001eb
658.8/12
Secrets of customer relationship management it's all about how you make them feel / [electronic resource] : by James G. Barnes. - New York : McGraw-Hill, c2001. - xviii, 316 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Electronic books.
HF5415.5 / .B3683 2001eb
658.8/12