James, Paul.
Total quality management : an introductory text / Paul James. - 1st ed. - London : Prentice Hall, 1996. - 374 p. ; 24 cm.
Provides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.
0132071193 (paperback) $44.00 9780132071192 (paperback)
658.562
Total quality management : an introductory text / Paul James. - 1st ed. - London : Prentice Hall, 1996. - 374 p. ; 24 cm.
Provides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.
0132071193 (paperback) $44.00 9780132071192 (paperback)
658.562