| 000 | 01508nam a22003374a 4500 | ||
|---|---|---|---|
| 001 | ebr10019132 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 020225s2002 ilua sb 001 0 eng | ||
| 010 | _z 2002002864 | ||
| 020 | _z079315412X | ||
| 035 | _a(OCoLC)646711410 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 050 | 1 | 4 |
_aHF5414.5 _bS554 2002eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 |
_aShuman, Jeffrey C., _d1945- _913235 |
|
| 245 | 1 | 0 |
_aEveryone is a customer _h[electronic resource] : _ba proven method for measuring the value of every relationship in the era of collaborative business / _cJeffrey Shuman and Janice Twombly, with David Rottenberg. |
| 260 |
_a[Chicago, IL] : _bDearborn Trade Publishing, _c2002. |
||
| 300 |
_axxiii, 210 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 199-201) and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer relations. | |
| 655 | 7 |
_aElectronic books. _2local _974 |
|
| 700 | 1 |
_aTwombly, Janice. _913236 |
|
| 700 | 1 |
_aRottenberg, David, _d1946- _913237 |
|
| 710 | 2 |
_aebrary, Inc. _975 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kimke/Doc?id=10019132 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2ddc _cEB |
||
| 999 |
_c9368 _d9368 |
||