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The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss.

By: Contributor(s): Material type: TextTextPublication details: London ; Sterling, VA : Kogan Page, 2003.Description: xviii, 428 p. : ill. ; 25cmSubject(s): Genre/Form: DDC classification:
  • 658.8/12 21
LOC classification:
  • HF5415.5 .W66 2003eb
Online resources:
Reviews from LibraryThing.com:
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Holdings
Item type Current library Call number Status
e Book ONLINE RESOURCE HF 5415.5 .W66 2003eb (Browse shelf(Opens below)) Not for loan

Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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