Quality in customer service [electronic resource] / Edward Fuchs ; [Joseph M. Juran, editor in chief].

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Material type: Text

TextPublication details: New York : McGraw-Hill, c1999.Description: 1 v. (various pagings) : illSubject(s):

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Item type	Current library	Call number	URL	Status
e Book	ONLINE RESOURCE	HF 5415.5 .F83 1999eb (Browse shelf(Opens below))	home	Not for loan

Includes bibliographical references.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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