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		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland. by Freeland, John Edition: 1st ed. Material type: Text; Format: print Publication details: [S.l.] : McGraw-Hill, 2002 Online resources: Amazon.com Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .U48 2003. Not available: The MUA Library South C campus: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. by Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill Pub. Co., c2001 Availability: Not available: The MUA Library South C campus: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service : skills and concepts for success, student edition / Robert W Lucas. by Lucas, Robert W Edition: 2nd ed. Material type: Text; Format: print Publication details: New York: McGraw-Hill/Irwin, 2000 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2001 Online resources: Click here for full text. Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.55 .R63 2001. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert. by Zikmund, William G McLeod, Raymond Gilbert, Faye W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.55 .Z55 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	100 ideas for better patient relations in registration, billing, and collections / Cheryl Sobun, editor. by Sobun, Cheryl Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gaithersburg, Md. : Aspen Publishers, 1997 Other title: One hundred ideas for better patient relations in registration, billing, and collections Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .C37 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer service secrets/ : Peter,Economy by Economy,Peter Edition: 2nd ed. Material type: Text; Format: print Publication details: New Delhi: McGraw-Hill/Irwin, 2004 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Electronic Customer relationship management: Jerry Fjermestad, Nicholas C.Romano (Editors) by Fjermestad, Jerry ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: New Delhi Prentice -Hall of India 2006 Online resources: Click here for full text. Availability: No items available. Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	The CRM handbook A business guide to customer relationship management Jill Dyche by Dyche, Jill Material type: Text; Format: print Publication details: New Delhi Pearson 2002 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Marketing, Sales and customer Services Watkins, Charley by Watkins, Charley Material type: Text; Format: print Publication details: UK A.I.T.B.S 2006 Online resources: Amazon.com Amazon customer reviews Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Customer relationship management : Getting it right! Judith W. Kincaid by Kincaid, Judith W Sheth, Jagdish N Parvatiyar, Atul Shainesh, G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Hewlett Plackard Co., c2003 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Essentials of CRM: a guide to customer relationship management/ Bryan, Bergeron by Bergeron, Bryan Material type: Continuing resource; Format: print ; Type of continuing resource: periodical Publication details: Ne York: John Wiley & Sons,Inc. 2002 Other title: TMC call center CRM solutions Call center customer relationship management solutions Availability: Items available for loan: The MUA Library South C campus (1)Call number: HF 5415.5 .B47 2002. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps. by Roberts-Phelps, Graham ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Hawksmere, 2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.55 .R63 2001eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors. by Fjermestad, Jerry Romano, Nicholas C ebrary, Inc Series: Advances in management information systems ; v. 3. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .E44 2006eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss. by Woodcock, Neil Stone, Merlin, 1948- Foss, Bryan ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .W66 2003eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. by Goodman, John A ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF 5415.5 .G672 2009eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	Fundamentals of customer-focused management [electronic resource] / B.K. Patel. by Patel, B. K ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Delhi, India : Swastik Publications, 2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .P38 2010eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Google Jackets Image from OpenLibrary	The CRM project management handbook [electronic resource] : building realistic expectations and managing risk / Michael Gentle. by Gentle, Michael, 1957- ebrary, Inc Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: ONLINE RESOURCE: Not for loan (1)Call number: HF5415.5 .G456 2002eb. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com Image from Google Jackets Image from Coce Image from OpenLibrary	Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don Rogers, Martha, 1952- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, New Jersey : John Wiley & Sons, c2004 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: The MUA Library South C campus (2)Call number: HF 5415.5 .P47 2004, ... Found in Open Library: Place hold Save to lists Add to cart (remove)